Refund policy

Returns & Refunds Policy

This policy applies to purchases made from House of Honcho💎 (“we”, “us”, “our”). Please read it carefully before placing your order.

1. 90-Day Change-of-Mind Returns

We accept change-of-mind returns within 90 days of the date of delivery, provided that all of the following conditions are met:

• the item is unused, unworn and unaltered;
• the item is returned in its original, unopened packaging, with all seals, tags, security tags, certificates, gift boxes and accessories intact and included;
• the item has not been resized, engraved, repaired or otherwise modified; and
• you provide your order number and proof of purchase.

2. Items Not Eligible for Change-of-Mind Return

To protect the quality and hygiene of fine jewellery, the following items are not eligible for a change-of-mind return, exchange or refund:

• any item that has been opened, used, worn or tried on, or whose packaging seals or tags have been broken or removed;
• any item that has been resized, engraved, personalised or altered at your request;
• custom, bespoke or made-to-order pieces; and
• earrings and body jewellery, for hygiene reasons.

3. Inspection

All returned items are inspected on arrival. If an item does not meet the conditions in section 1, we will notify you and return it to you at your cost, and no refund will be issued.

4. How to Return an Item

Contact us at hello@houseofhoncho.com with your order number before sending anything back. We will provide return instructions. For change-of-mind returns, you are responsible for return shipping costs; we strongly recommend a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit to us.

5. Refunds

Approved refunds are issued to the original payment method within 10 business days of our inspection. Original shipping charges are not refundable for change-of-mind returns.

6. Faulty, Damaged or Incorrect Items – Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, faulty or not as described, please contact us as soon as possible at hello@houseofhoncho.com with your order number and photos. The conditions in sections 1 to 3 do not apply to faulty, damaged or incorrect items, and nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

7. Memberships

Silver, Gold and Platinum memberships can be cancelled at any time and stop renewing from your next billing date. Membership fees already charged for the current billing period are not refundable, except where required by law.

8. Contact

House of Honcho💎
Level 1/685 Main Street, Kangaroo Point, Brisbane QLD 4169
Phone: +61 402 389 751
Email: hello@houseofhoncho.com