Membership Terms

These terms explain how each House of Honcho💎 membership benefit works. They apply in addition to our Terms of Service, our Returns & Refunds policy and the Prize Draw Terms. Nothing in these terms limits your rights under the Australian Consumer Law.

1. Your membership

• Memberships are billed monthly from the day you join: Silver $39, Gold $69 and Platinum $99 (AUD, GST included).
• You can cancel at any time. Cancelling stops your next billing date. Your benefits continue until the end of the month you've already paid for.
• Benefits apply to orders placed while your membership is active, using the same customer account and email address you joined with. Please sign in at checkout so your member discounts and store credit apply automatically.
• Member discounts and store credit apply to jewellery only, not to membership fees or gift cards.

2. Silver benefits (included in every tier)

Member discount

Silver 10%, Gold 15% and Platinum 20% off jewellery, applied automatically at checkout.

Monthly store credit

• Silver members receive $300, Gold members $400 and Platinum members $500 off one order of $4,000 or more.
• Store credit can be used once every 30 days and is applied automatically at checkout. The $4,000 minimum is the order subtotal after your member discount.
• Store credit doesn't build up or roll over. If you don't use it, it doesn't carry into the next month.
• Store credit can be used together with your member discount and birthday bonus. It has no cash value and can't be transferred. If an order is returned, the refund is the amount you actually paid.

Free matching eternity band with any purchase

Buy any piece of jewellery while your membership is active and you'll receive a matching diamond eternity band free – our Encore Forever band, valued at up to $1,999. Add the band in your ring size and metal to the same order and it's made free automatically at checkout. One free band per order. Membership fees and gift cards don't count as a purchase. If the jewellery you bought is returned, the free band needs to be returned with it.

Free resize within 60 days

If your ring doesn't fit, we'll resize it once for free within 60 days of delivery. Contact us with your order number and we'll send you instructions. Some designs, such as full eternity bands, can only be resized within a limited range. If a resize isn't possible we'll exchange the ring for a different size where available.

Birthday bonus

Email us your date of birth at hello@houseofhoncho.com and we'll add it to your account. For 30 days starting on your birthday, you'll receive an extra 10% off your order, applied automatically at checkout on top of your member discount. Your birthday must be on your account before your birthday window begins.

Bring a friend – your next month free

Refer a friend to any membership tier and you get your next month free. Your friend just needs to tell us your name or email when they join, and stay a member for at least 30 days. The free month goes to you, the member who referred them. Your friend pays their membership as normal. There's no limit on the number of friends you can refer, but each friend can only be referred once.

3. Gold benefits (included in Gold and Platinum)

Free engraving

Free engraving of up to 20 characters on one piece per order. Engraved items are personalised, so change-of-mind returns don't apply to them. Your rights under the Australian Consumer Law are not affected.

Free express shipping

Express tracked shipping at no charge on every order, applied automatically at checkout.

Custom design request each quarter

Once every three months you can request a custom design from our team. We'll create a design and quote for you to approve. The finished piece is charged at the quoted price, less your member discount.

4. Platinum benefits

Upgrade program

Trade in a ring you bought from House of Honcho and receive the full price you paid as credit towards a new ring that costs more. The ring must be in good, wearable condition with its original certificate, and is inspected when it reaches us. You can use the upgrade program once every 12 months while your Platinum membership is active.

Free insurance valuation on request

On request, we'll provide a written valuation certificate for insurance purposes for one House of Honcho piece each membership year.

Platinum Diamond Cover

If a diamond falls out of a House of Honcho piece while your Platinum membership is active, we'll replace it with one of the same or better quality, including the setting work. Cover doesn't apply to loss of the whole piece, theft, or damage caused by accidents, misuse or repairs by another jeweller. Please return the piece to us with your order number.

Resizing and cleaning

Free professional resizing and cleaning twice per membership year.

5. Changes to benefits

We may change or replace benefits from time to time. If we do, we'll give you at least 30 days' notice by email, and you can cancel before the change takes effect.

Questions? Email hello@houseofhoncho.com or use our contact page.