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Contact information

Trade name: House of Honcho💎

Your perfect piece starts with a conversation -

Phone number: +61402389751

Email: hello@houseofhoncho.com

Physical address: Level 1/685 Main Street, Kangaroo Point, Brisbane, QLD 4169

 

Polished faceted diamonds (photo: Bilovitskiy, CC BY 4.0)

F.A.Q

Visit Us In-store Or Book A Virtual Appointment

We ship to most countries worldwide, including the USA, Australia, Canada, New Zealand and the UK. If you’re unsure whether we ship to your location, simply send us a message and we’ll be happy to assist.

Orders are processed within 1–3 business days. Delivery to Australia, the USA, Canada, New Zealand and the UK takes 2–3 weeks; everywhere else takes 3–4 weeks.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please message us at via our website, facebook or instagram.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

We offer 90-day change-of-mind returns on items that are unused, unworn and returned in their original, unopened packaging with all seals and tags intact. Items that have been opened, worn, resized or engraved, and custom pieces, are not eligible for change-of-mind returns. Faulty or incorrect items are always covered under Australian Consumer Law. See our Returns & Refunds Policy for full details.

Yes. Every order is designed to feel special with the House of Honcho branded unboxing experience. Perfect for proposals, gifts and luxury keepsakes.

Yes. Our lab-grown diamonds are IGI or GIA certified depending on the stone selected. Natural diamonds are also available on request and can be sourced with certification for peace of mind.

Yes. While we specialise in lab-grown diamonds, we can source natural diamonds for custom orders. Message us with your preferred shape, size, budget and design idea.

Yes. Our jewellery is solid gold or platinum. Our rings come in 18k gold or platinum, and our tennis bracelet is solid 14k gold. We do not sell gold plated or cheap costume jewellery.

Yes. Custom orders are one of our specialties. Send us your dream ring, wedding band, tennis bracelet, necklace or jewellery idea and we’ll help bring it to life.

Yes. We can create custom engagement rings in your chosen diamond shape, carat size, metal type and setting style. DM us your design inspiration and we’ll guide you through the options.

Yes. We offer custom wedding rings, wedding bands, eternity bands and matching bridal sets. We can design something to match your engagement ring or create a completely new piece.

Popular options include oval, radiant, emerald, round, pear, princess, cushion and marquise. Other shapes may be available on request.

Yes. We can source different carat sizes depending on your budget and design. Bigger, sparklier certified diamonds are available for custom orders.

18k gold has a richer gold content and a premium feel, and is what we use for our rings. 14k gold is a little harder-wearing, which suits an everyday bracelet. Platinum is a naturally white, very durable luxury option.

Yes. Lab-grown diamonds are real diamonds with the same chemical and visual properties as mined diamonds. They offer incredible sparkle and value.

Yes. Certified diamonds come with IGI or GIA certification where applicable. You can request certificate details before finalising your order.

Yes. Message us with your budget, preferred diamond shape, metal colour and style inspiration. We’ll help narrow it down and recommend the best option.

Yes. We can create men’s wedding bands, chains, bracelets, rings and custom diamond pieces. DM us your idea and we’ll let you know what’s possible.

Most rings can be resized depending on the design and setting. Message us before ordering if you are unsure of your size so we can help guide you.

Yes. Inspiration photos are welcome. Send through your design ideas, screenshots or sketches and we’ll help create a custom piece with your preferred diamond and metal.

Online on our website or simply send us a message with the piece you’re interested in, your preferred metal, diamond shape, carat size and any design ideas. We’ll guide you through the next steps and answer any final questions before your order is made.

Book A Virtual Appointment

From certified lab-grown and natural diamonds, natural coloured gemstones including Sapphire, Ruby, Emerald, Topaz, Amethyst, Morganite, Aquamarine, Opal and more custom designs in 18K Gold or Platinum we’ll guide you through every detail one-on-one. Ask questions, view designs, compare stones, and create something truly unforgettable from the comfort of your home.

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